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Accessibility Statement Healthcare App

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Accessibility Statement for Vanbreda Healthcare App

Measures to Support Accessibility

We take the following measures to ensure accessibility of Vanbreda Healthcare App:

  • Include accessibility as part of our mission statement.

  • Include accessibility throughout our internal policies.

  • Integrate accessibility into our procurement practices.

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility goals and responsibilities.

  • Employ formal accessibility quality assurance methods.

  • Accessibility integrated in design, development, and QA.

  • Regular audits and team education.

  • User-centered approach.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Vanbreda Healthcare App aims to conform to WCAG 2.1/2.2 at Level AA.

Current status: Partially Conformant.

Feedback

We welcome your feedback on the accessibility of Vanbreda Healthcare App. Please let us know if you encounter accessibility barriers:

We aim to respond to feedback within 5 business days.

Technical Specifications

Accessibility of Vanbreda Healthcare App relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • CSS

  • JavaScript (TypeScript)

  • WAI-ARIA

  • React (web and mobile)

  • React Native (legacy mobile)

  • Capacitor (cross-platform)

  • .NET backend

  • DatoCMS (headless CMS)

  • Material-UI, Tailwind CSS (UI frameworks)

  • Google Firebase (analytics, notifications)

  • Google Analytics, PostHog (analytics)

  • Cookiebot (consent management)

  • Sentry (monitoring)

  • AWS (hosting, storage, serverless)

  • Node.js

  • REST and GraphQL APIs

  • Playwright, Appium (testing automation)

  • Accessibility testing tools (e.g., Axe, HeadingsMap, Axes4 PDF Checker)

Compatibility:

The Vanbreda Healthcare App supports all modern browsers (Chrome, Firefox, Edge, Safari) and is available on iOS and Android devices. The app is designed to work with popular assistive technologies such as screen readers (VoiceOver, TalkBack, NVDA, JAWS), screen magnifiers, and supports keyboard navigation.

For web, compatibility is ensured with the latest versions of major browsers and assistive tools. These technologies are relied upon for conformance with the accessibility standards used.

Limitations and Alternatives

Despite our best efforts to ensure accessibility of Vanbreda Healthcare App, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Vanbreda Healthcare App:

  • Some PDF documents provided through the app may not be fully accessible to screen readers or may lack proper tagging. This is due to the large number of legacy documents and ongoing remediation efforts.

  • Occasional issues with file uploads on specific Android versions (historically, corrupted uploads due to platform-specific bugs; now resolved, but older files may still be inaccessible).

  • Force update mechanism may not always provide clear feedback to users with assistive technology if the splash screen overlays the update prompt.

  • Some third-party integrations may not fully meet accessibility standards, though we require our suppliers to adhere to accessibility best practices.

  • Accessibility of dynamic content (e.g., notifications, banners) is under continuous review and improvement.

  • Accessibility testing coverage for all user flows is being expanded, especially for new features and releases.

If you need information in an accessible format, please contact us and we will make reasonable efforts to provide it.

Assessment Approach

November Five assessed the accessibility of Vanbreda Healthcare App by the following approaches:

  • Self-evaluation by multidisciplinary teams (frontend, backend, UX/UI, QA)

  • Use of automated accessibility testing tools (Axe, HeadingsMap, Axes4 PDF Checker, Playwright, Appium)

  • Manual testing (keyboard navigation, screen reader tests, color contrast checks, semantic structure review)

  • User testing with people with disabilities and feedback from real users

  • Iterative improvement based on findings and regular audits

Formal Complaints Procedure

If you are dissatisfied with our response to your accessibility feedback or complaint, you have the right to escalate the issue to the relevant national enforcement body, as required by the European Accessibility Act (EAA).

Date

This statement was created on October 29, 2025 and is reviewed annually or when significant changes occur.

References: