3 types of outpatient costs
There are three types of outpatient expenses you can submit for reimbursement through your Vanbreda insurance. Here’s a handy overview.
Outpatient
Submitting outpatient expenses: 5 steps
1: Collect your receipts and proof of expenses
Medical certificate (official receipt): You receive this document from your doctor, physiotherapist or dentist after your appointment. You must submit this to your health insurance fund.
Certificate (receipt) from your health insurance fund: You can request this document from your health insurance fund. It shows how much of your total expenses your health insurance fund has already reimbursed.
Prescriptions from your doctor: Applicable for purchases such as prescription glasses, contact lenses or medication.
BVAC certificate: This is the standard certificate you receive from your pharmacist when buying medication.
Open the Vanbreda App
The quickest way to submit your expenses is online. The app and the web portal give you easy access to your personal Vanbreda environment.
You can submit your pharmacy expenses directly at the pharmacy using your digital AssurPharma card.
Submit your costs
Take a clear picture of your receipts or proof of payment and upload them directly to your online account. (Tip: always take one photo per page and make sure all details are clearly legible. Take a separate photo of each BVAC certificate.) Then fill in the requested details, confirm your submission, and you’re done!
Track your request online
Once you’ve submitted your claim, you will receive a confirmation. You can easily track the status of your request via the app or web portal. We’ll notify you of any status updates by email or in the app.
Get your reimbursement
In most cases, your reimbursement is paid into your account within five working days. If we need further info regarding your request, we’ll contact you directly.
Additional tips
Always show your AssurPharma barcode at the pharmacy. Your expenses will be sent to us automatically.
Want to view your personal contribution and deductibles? Check your policy terms.
Looking to submit additional documents? It’s easier than ever: simply scan and upload them using the Vanbreda App.
Want to check the status of your reimbursement? The app always shows an up-to-date overview.
Ambulatory care is more than remote support
Access to the right medical care is essential to staying healthy. Outpatient care goes beyond reimbursing your hospital bills. That’s why we support you with your health in everyday life. Whether it’s a routine check-up at the dentist, new prescription glasses, or physiotherapy, we make sure the care you need is reimbursed hassle-free so you can stay healthy. Check your policy terms and conditions to find out which reimbursements you’re eligible for.
Articles
Articles
Hospitalisation
4 min read
Cataract surgery
Do you have cataract surgery planned?
Outpatient care
2 min read
To the pharmacy
Submitting pharmacy expenses for reimbursement is simple. On this page, you’ll learn how to submit your expenses for hassle-free reimbursement.
Outpatient care
5 min read
Orthodontics
Have you started orthodontic treatment? On this page, you’ll find out how to get part of the costs reimbursed and which steps you need to take.
Frequently Asked Questions
Show allReimbursement and costs
AssurPharma is a joint initiative between Belgian pharmacists and insurers that handles the reimbursement of prescription medication in Belgium. Are you purchasing medicines from a pharmacy that are reimbursed by your hospitalisation insurance or outpatient care insurance? If so, your pharmacist will scan your personal AssurPharma barcode on your phone to automatically send us your BVAC certificate for reimbursement. You can then also immediately start tracking the reimbursement status of your costs online. You’ll find your AssurPharma barcode (and those of any linked family members) in the Vanbreda App.
Using the barcode on your digital AssurPharma card, your pharmacist will directly submit the costs for your medication to us – fully online. To do this, your pharmacist simply scans your AssurPharma barcode displayed in the Vanbreda App on your smartphone. Don’t have a smartphone? You can also request your AssurPharma barcode by email.
A BVAC certificate is a standard document you receive from your pharmacist when purchasing prescription medication. With AssurPharma, you no longer need to request a paper BVAC certificate to submit for reimbursement. Simply have your pharmacist scan your personal AssurPharma barcode in the Vanbreda App and your BVAC certificate will be automatically sent to Vanbreda for reimbursement of your medication.
Are you submitting your medical expenses online via the Vanbreda App or the web portal? Select the type of coverage that applies to your expense for smooth administrative processing and fast reimbursement.
Hospitalisation
Select the ‘Hospitalisation’ option in the app or web portal for all medical expenses related to a hospital stay. This includes, for example, your hospital bill, as well as costs incurred during the official pre- or post-admission period of your hospitalisation, such as medication, doctor’s visits and physiotherapy. Request your policy terms and conditions to check which costs are covered by your insurance plan and the duration of your official pre- and post-hospitalisation period.
Serious illness
Select the ‘Serious illness’ option in the app or web portal for all medical expenses related to a recognised serious illness (e.g. cancer or diabetes). Examples of related costs include medication, doctor’s visits, physiotherapy and care services. Request your policy terms and conditions to check which costs are covered by your insurance plan and which conditions are recognised as serious illnesses.
Outpatient care
Select the ‘Outpatient’ option in the app or web portal for all medical expenses that aren’t related to a hospital admission or a recognised serious illness. If you only have a hospitalisation plan with Vanbreda Health Care, outpatient expenses that are not related to hospitalisation or serious illness are typically not covered and do not need to be submitted. If you have an outpatient plan with Vanbreda Health Care, your insurance policy will reimburse certain outpatient expenses. Request your policy terms and conditions to see exactly which outpatient costs are covered by your insurance.