What can we help you with?

Individual continuation for personal cover is only possible after your membership of your collective health insurance (through your employer) has ended. You must request your continuation option within one month of the end of your collective health insurance plan.

Have you changed your address? Simply update your details through the Vanbreda App or the web portal.

Depending on your policy conditions and whether a collective plan was provided for retirement, you can either remain affiliated or continue individually.

In the Vanbreda App or on the web portal, go to the menu ‘More - Family members’. Here you’ll find an overview of all family members with an active insurance policy whom you can manage via the app. There’s a difference between associated family members you manage yourself online and those you don’t manage through the app or web portal:

Users managed through your account
You can request a registration code to start managing family members through your profile. For minor family members, you don’t need a registration code: you can add them immediately. When reporting a hospitalisation or submitting medical expenses, your online overview will only show the family members for whom you have permission to manage their profile through the app.
Tip: Creating a separate online profile for each family member helps you avoid additional admin and processing time.

Other users
Here you’ll find insured family members for whom you don’t yet have permission to manage their details in the Vanbreda App or on the web portal. You can easily request permission by tapping or clicking on the family member’s name and following the required steps. Can’t find a family member in your overview? Their insurance plan might not yet (or no longer) be active.

You can always change the status of family members you manage through the Vanbreda App. Tip: each family member who turns 18 must re-register their profile in the Vanbreda App or on the web portal. You can do this easily by following these steps:

• In the Vanbreda App or on the web portal, go to the menu ‘More - Family members’. Here you’ll find an overview of all the family members you’re managing online. You can also modify their details here.

• Tap or click on a family member to view their details.

• Tap or click the ‘Stop managing this user’ button at the bottom of the screen and confirm your choice in the pop-up window.

Tip: Would you like to manage the insurance of someone who is not part of your household (such as a grandparent or neighbour in need of assistance)? Create a new account to manage this person separately.

Cancelling your insurance policy is simple. Submit your cancellation request via the Vanbreda App or the web portal. We’ll check if we can terminate your insurance policy and, if so, from which date.

Notice: some connections can only be arranged directly through your employer.

Adding someone to an insurance policy is easy. Submit your application via the Vanbreda App or the web portal. We’ll then check if sign-up is possible, from which date your coverage can start and under what conditions.

Please note: some insurance policy memberships can only be arranged directly through your employer.