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Discover how to quickly report a hospital admission using the Vanbreda Health Care App.

Has the date of your hospital admission changed, or would you like to modify other details of a hospitalisation you’ve already submitted via the Vanbreda App or the web portal? Simply submit a new hospitalisation request.

You can report your hospitalisation as usual, using the updated information (for example, a different hospital or a new admission date). You’ll then receive a new confirmation. The original hospitalisation report will remain visible in the overview – you can simply ignore it.

If you’re admitted to the hospital for an overnight stay, you can opt for a single room. However, your personal contribution towards the hospital bill will typically be higher than for a stay in a shared room. The hospital may charge additional single-room occupancy supplements, as well as surcharges on fees from your treating doctors.

Any (full or partial) reimbursement of these additional costs depends on the terms and conditions of your insurance policy. In some cases, restrictions may apply to reimbursements depending on the hospital where you are admitted. For more information about the supplements charged for a single room, you should contact the hospital directly.

Your personal contribution (or copay) is a deductible that you must pay yourself for treatment or other expenses covered by your insurance policy. The amount of your personal contribution depends on the terms and conditions of your insurance. Depending on your policy, your copay is withheld either per policy year or per claim year (starting from the moment you submit your first claim or expense). Your personal contribution is deducted from the costs eligible for reimbursement until the maximum amount has been reached. The amount deducted as your personal contribution is always shown on the settlement note you receive from us. You can find a detailed overview of your maximum personal contribution in your policy terms.

Medi-Link is the third-party payment scheme of Vanbreda Health Care. Through this system, you don’t have to pay any bills or fees upfront directly to the hospital. Instead, we handle your hospital bill on your behalf through your insurance plan. Your hospital sends us the bill for your stay through Medi–Link. We then pay the covered items on your hospital bill to the hospital, according to the terms and conditions of your insurance policy. Afterwards, we’ll send you a settlement note.

How does Medi-Link work?
Before your hospital admission, please report your hospitalisation via the Vanbreda App or the web portal. Once your report has been approved, all you need to do is present your 010 number at the hospital. You’ll find this personal identification code for Medi-Link in the Vanbreda App. This way, we’ll receive your hospital bill directly, so you won’t need to pay anything upfront to the hospital. You’ll then receive a settlement note from us detailing any costs that aren’t covered by your insurance policy. You’ll only need to pay the amount that isn’t covered.

Please note: Medi-Link is used for the payment of your hospital bill only and does not apply to the reimbursement of outpatient expenses.

All your cards (such as your 010 number for Medi-Link and your AssurPharma barcode) are always available digitally via the Vanbreda App or the web portal. We don’t issue physical cards. Once you’ve logged into your personal profile, you’ll see your personal digital cards (and those of any linked family members) on the home screen.

Extra tips:

Medi-Link card (010 number) for hospitalisation
Your Medi-Link 010 number is linked to your hospital admissions.

Always report your hospitalisation first via the Vanbreda App or the web portal. You can then provide your 010 number to the hospital when you are admitted.

Are you unable to log in via the app or web portal, or are you reporting a hospital admission on behalf of someone else? You can also report a hospitalisation without logging in via app.vanbreda.be. On the website, under the heading ‘Continue anonymously’, select the option ‘Report a hospitalisation’. We’ll always confirm your Medi-Link number by email once we’ve processed your submission.

Have you reported a hospitalisation? Then we’ll send you confirmation as soon as your case is approved. You’ll also receive a 010 number. You provide this personal code when registering at the hospital reception desk. Through your 010 number, the hospital can identify you, meaning you won’t have to pay any advance or other costs upfront. Your 010 number is also used for identification with Medi-Link, the third-party payment scheme that ensures your hospital bill is sent directly to Vanbreda Health Care. If there are any costs not covered by your insurance, we’ll send you a settlement note showing the costs you still need to pay (in full or in part).

Did you forget to register your 010 number at the hospital?
In that case, contact the hospital as soon as possible. In many cases, your 010 number can still be linked to your file, even after you’ve been discharged. If your hospital can successfully link your 010 number, you’ll still be able to use the Medi-Link third-party payment scheme for reimbursement. If your 010 number can no longer be linked to Medi-Link, you’ll first need to pay your hospital bill directly to the hospital. Afterwards, you can send us your bill via the Vanbreda App or web portal and we’ll reimburse the eligible costs in accordance with the terms and conditions of your insurance policy.

Do you choose a outpatient delivery? Then you file the same online declaration as for a regular delivery or cesarean section.Do you prefer to give birth at home? Then be sure to check the coverage for home birth in your insurance policy. In yourpolicy conditionsyou will also find right away how to join hospitalization insurance for your child.

For insurance purposes, we consider an accident to include, among other things: road traffic accidents, personal accidents, domestic accidents, falls, sport accidents, school accidents, workplace accidents and more. Are you reporting a hospital admission in the Vanbreda App or web portal for the treatment of injuries resulting from a previous accident? If so, please also indicate that your hospitalisation is the result of an accident.

Unfortunately, we are unable to pay any advance on your behalf. If you have paid an advance at the hospital, this amount will be shown on your final bill. We always take any advances you have paid into account when calculating your settlement note. Your final reimbursement of costs will depend on the terms and conditions of your insurance policy.

Please note: Always check that any advance you have paid is clearly stated on the hospital’s final bill or invoice. Only then can we process any applicable reimbursement. If you’re using the Medi-Link third-party payment scheme, your hospital is not allowed to charge you an advance.

Have you been admitted to hospital urgently? Report your hospitalisation as soon as possible. This way, we can activate reimbursement of your hospital bills through the third-party payment scheme.

Have you or a family member fallen ill unexpectedly while abroad? We’re here to ensure your hospital admission goes smoothly. Every Vanbreda hospital insurance policy includes limited coverage for medical expenses abroad. Do you also have assistance insurance via your employer through Assi-Link or Assi-Link+? Then you can benefit from additional services, such as supplementary assistance and repatriation.

Report your admission via the app or web portal as you would for a normal hospital stay in Belgium and select the option ‘hospital abroad’. If you are insured through Assi-Link or Assi-Link+, contact them immediately as well.

If your son or daughter is admitted to hospital, you may want to stay overnight with your child during their hospital stay. The stay of a relative in the room of a patient is called rooming-in.

Reimbursement of rooming-in depends on the terms and conditions of your insurance policy. If rooming-in is covered by your insurance plan, the reimbursed amount typically depends on the child’s age. There is often a restriction on the maximum number of days reimbursed or a maximum amount.

Does your policy cover rooming-in? Then submit your child’s hospital invoice, showing the rooming-in charges. Separate bills or invoices – for example, for hotel accommodation in the parent’s name – will never be reimbursed.