Your journey, step by step
What can you expect during your care journey?
We’re here to guide you through every step. From getting your costs submitted to a hospital admission, you’ll find the key information you need below.
What does your policy cover in case of serious illness?
Once your claim has been approved, you can start submitting all medical expenses related to your bowel cancer treatment. Which costs are eligible for reimbursement depends on your policy’s terms and conditions.
Submit your medical expenses
Submit the medical expenses related to your illness through the Vanbreda app or web portal. Select the ‘serious illness’ cover and attach the required documents so we can process your claim.
Always keep your receipts and invoices safe and submit your expenses as soon as possible. That way, you’ll have one less thing to worry about later.
Admitted to hospital?
It’s easy to register your hospital admission through the Vanbreda app or web portal. You don’t even need to register for an account to do this, so someone you trust can do it for you.
Once you’ve let us know, you’ll receive a confirmation letter with all the practical information.
Track your status in the Vanbreda app
The Vanbreda app makes it easy to check the status of your claim and reimbursements. You’ll also find helpful information and digital tools to help you manage your insurance.
Tips to get your started
These practical tips will help you to make things a little easier:
Submit your documents as soon as possible.
Take clear photos of your receipts and invoices and submit them straight away through the app.
Let someone help you
Someone your trust can submit expenses or report hospital admission on your behalf.
Report your hospital admission on time
Report it as soon as you know the date. This helps us to process your costs smoothly
Any further questions?
Just get in touch before submitting a document. We’ll be happy to help!
Support for you and your loved ones
You don’t have to manage everything on your own. Your partner, a family member, a friend or a caregiver can help with practical tasks, such as submitting costs, reporting a hospital admission or following up on your file.
Feel free to share this page with someone you trust who can help. Below you’ll find organisations and websites that offer additional support for you and your loved ones.
Bowel cancer explained: in detail
Samen strijden tegen darmkanker
Alles over darmkanker, helder uitgelegd
We work closely with the non-profit Stop Darmkanker. The organisation was founded in 2010 by Dr. Luc Colemont with a clear mission: to break the taboo around bowel cancer and save lives by encouraging early detection. You can find more information about bowel cancer in the free e-book ‘De Grote boodschap’ (currently only available in Dutch).
Any questions? We’re happy to help.
Do you have a question about a cost, your coverage, a hospital admission or your claim? Just get in touch. We’ll look into your question and guide you step by step.
Send us a message
Send us your question through our contact form. Our specialist healthcare team will review it carefully and reply within two working days.
Prefer to speak to someone?
Leave your details and one of our advisers will call you back within two working days, between 8.30 am and 5 pm. You can then go through your question together on the phone.
Additional support and resources
Reliable information, practical tools and contact with others can give you extra reassurance. Explore more ways to find support, both during and after your treatment.
Colorectal cancer app
The colorectal cancer app provides additional information, a personal diary and medication reminders.
Support near you
Find a patient association, drop-in centre or other support that suits you and your situation.
Connecting with others who understand
Talking to people who are going through the same thing can offer understanding and support. Talk Blue Vlaanderen is a patient association created for and by people affected by colorectal cancer.