Invoice for your hospitalisation, with an overnight stay or a day admission (one day)
Hospitalisation Invoice
✅ Hospitalisation via Medi-Link (third-party payment)
The hospital sends us the hospital invoice directly.
You do not need to take any action.
We also pay the invoice directly to the hospital.
✅ Hospitalisation without direct payment to the hospital
Medi-Link cannot be activated, or it is not provided in your contract?
Please send us all pages of the hospital invoice.
You pay the hospital, and we reimburse you.
👉 Does your contract covers additional outpatient pre- and post-hospitalisation costs related to your admission? We can only reimburse these costs once we have received the hospital invoice. This usually takes around 2 to 3 months. You may already send us these expenses in the meantime; we will keep them on file in your dossier.
❌ Not accepted
Only the cover page showing the total amount and the payment slip.
Bank statements.
Bancontact receipts.
We do not reimburse advance payments.
Invoices for outpatient care in the hospital: examinations, consultations, and treatments without (day) admission
✅ Accepted
The hospital sends the invoice to you.
You pay the invoice to the hospital yourself.
Please send us all pages of the invoice.
❌ Not accepted
Only the cover page showing the total amount and the payment slip.
Bank statements.
Bancontact receipts.
👉 The original certificate for provided medical care must always be sent to your health insurance fund.
Ambulance services
✅ Accepted
Please send us the detailed ambulance invoice, always front and back.
Will you still receive a reimbursement from your health insurance fund?
If so, please also send us the payment statement from the health insurance fund (mutuality: statutory and/or supplementary reimbursement).This invoice must always be paid by you first.
❌ Not accepted
Only the cover page showing the total amount and/or the payment slip.
Bank statements.
Bancontact receipts.
👉 The original certificate for provided medical care must always be sent to your health insurance fund (mutuality).
Medicines purchased at the pharmacy
BVAC certificate
✅ AssurPharma
Via your app: have the pharmacist scan your AssurPharma barcode.
You do not need to send us any documents; everything is transmitted to us digitally.
Do you still receive a copy of the documents after scanning?
These are for your information only. You do not need to send them to us.
✅ AssurPharma not possible?
Please send us the BVAC certificates. These documents can be printed for you by the pharmacist.
👉 These certificates contain all the information required to process your costs correctly, such as the patient’s name, the details of the prescribing doctor, and the details of the purchase.
❌ Not accepted
Cash register receipts without the patient’s name.
Summary lists of purchased medication.
⚠️ In most contracts, medication is only covered when purchased with a medical prescription. For this reason, online purchases cannot be reimbursed.
Consultations / treatments at the doctor’s practice or other healthcare providers (physiotherapist, etc.), outside the hospital
✅ Accepted
Please send us the proof of digital payment you receive from your healthcare provider.
OR
The statement from your health insurance fund (individual payment statement) including the code and details of the service and their reimbursement.
These invoices must always be paid by you first.
⚠️ Did you pay more than the amount stated on the health insurance fund’s statement? If so, please also provide a statement from the doctor or healthcare provider confirming the paid amount (physiotherapist, specialist, etc.).
❌ Not accepted
Lists longer than 3 pages (please split these up).
M30 summary lists of services.
Bank statements.
Bancontact receipts.
👉 The original certificate for provided medical care must always be sent to your health insurance fund.
Invoices for laboratory tests
✅ accepted
Please send us the complete laboratory invoice, including the detailed page.
Always provide the documents front and back.
This invoice must always be paid by you first.
❌ Not accepted
Only the payment slip.
Only the front page of the invoice: the details of the costs related to the laboratory test are usually shown on the back.
Dental care, dental prostheses and orthodontics (when covered under your contract)
✅ Accepted
The statement from your health insurance fund (mutuality, individual payment statement) including the code and details of the dental services and their reimbursement.
⚠️Did you pay more than the amount stated on the health insurance fund’s statement?
If so, please also provide a certificate from the dentist showing the amount paid.
OR
Ask your dentist for the “certificate for treatments performed”.
This document must include at least the following information regarding the dental services, in addition to the patient’s and healthcare provider’s details:
The nomenclature codes OR a description of the dental services
The price per dental service
The date of the dental services
The tooth numbers (for dental prostheses)
The patient’s name
Orthodontics
For orthodontic treatment, we require additional information.
Please check here how to submit orthodontic costs.
❌ Not accepted
Invoices without the requested details.
Glases: frames and lenses (when covered under your contract)
✅ Accepted
The detailed invoice from the optician, including:
The date of purchase
The patient’s name
The dioptre
The price paid for the frame (separately)
The price paid for the lenses (separately)
⚠️ In some policies, reimbursement is only possible if the ophthalmologist confirms the dioptre by means of a prescription.
Do you have a prescription? Please always include it with your reimbursement request. If not, please contact us so we can check whether this is required to be eligible for reimbursement.
❌ Not accepted
Invoices showing a single total amount for both the frame and the lenses.
⚠️ Depending on the policy: some outpatient policies do not provide cover for costs incurred abroad. In that case, please be careful with online purchases. The invoice must include a Belgian VAT number.