What can we help you with?

Learn how to easily submit medical expenses with the Vanbreda Health Care App.

Discover how to quickly report a hospital admission using the Vanbreda Health Care App.

Follow the steps to effortlessly create your account in the Vanbreda Health Care App.

Haven’t received your registration code when creating your personal profile? Follow these simple steps:

1. Use the contact form below.

2. Select the category ‘Vanbreda App’.

Ask your question in the input field and state that you would like to add your registration code (or a family member’s) to your profile.

By default, the Vanbreda App uses the same language as the one set on your device. Would you like to change your preferred language? To do so, open the ‘More’ menu in the app, then go to ‘Settings’. In the ‘User settings’ section, you’ll find the ‘Language’ option, where you can select your preferred language.

Tip: It’s best to set the language in your Vanbreda App to match the language you’ve selected for all communication with Vanbreda Health. If you’ve set two different languages, your settlement notes may contain multiple languages. In that case, an info notification in your Vanbreda App or on the web portal will alert you to this. We recommend adjusting your language settings to match the language you’ve chosen for correspondence with us.

Would you like to change the language for all communication with Vanbreda? If so, please contact your employer’s HR department. The information they provide to us determines your language preference.

In the Vanbreda App or on the web portal, go to the menu ‘More - Family members’. Here you’ll find an overview of all family members with an active insurance policy whom you can manage via the app. There’s a difference between associated family members you manage yourself online and those you don’t manage through the app or web portal:

Users managed through your account
You can request a registration code to start managing family members through your profile. For minor family members, you don’t need a registration code: you can add them immediately. When reporting a hospitalisation or submitting medical expenses, your online overview will only show the family members for whom you have permission to manage their profile through the app.
Tip: Creating a separate online profile for each family member helps you avoid additional admin and processing time.

Other users
Here you’ll find insured family members for whom you don’t yet have permission to manage their details in the Vanbreda App or on the web portal. You can easily request permission by tapping or clicking on the family member’s name and following the required steps. Can’t find a family member in your overview? Their insurance plan might not yet (or no longer) be active.

All your cards (such as your 010 number for Medi-Link and your AssurPharma barcode) are always available digitally via the Vanbreda App or the web portal. We don’t issue physical cards. Once you’ve logged into your personal profile, you’ll see your personal digital cards (and those of any linked family members) on the home screen.

Extra tips:

Medi-Link card (010 number) for hospitalisation
Your Medi-Link 010 number is linked to your hospital admissions.

Always report your hospitalisation first via the Vanbreda App or the web portal. You can then provide your 010 number to the hospital when you are admitted.

Are you unable to log in via the app or web portal, or are you reporting a hospital admission on behalf of someone else? You can also report a hospitalisation without logging in via app.vanbreda.be. On the website, under the heading ‘Continue anonymously’, select the option ‘Report a hospitalisation’. We’ll always confirm your Medi-Link number by email once we’ve processed your submission.

Yes, you can download and use the Vanbreda App on different mobile devices (smartphone or tablet) by simply logging in with your personal account. You only need to create your account once: after that, you can log in to all your devices using the same account.

Tip: With a personal account, you can easily manage not only your own insurance plan, but also those of any associated family members. Once you’ve successfully created your account, you can log in on another device, and all your profile data will be automatically stored and synced.

You can easily send us hospital bills, invoices, receipts and other files via the Vanbreda App or the web portal. To submit a hospital admission report or expenses, simply use the shortcut links on the home screen. You can do this while logged into your personal profile or anonymously.

Did we request any additional documents, certificates or medical reports after you filed your report? You can easily upload these additional files. In the Vanbreda App, tap ‘More’ at the bottom of the home screen and then select ‘Upload a document’. If you’re using the website, go to app.vanbreda.be/support and select ‘Upload a document’.

Step-by-step overview:

1. Enter your personal details

2. Indicate which type of report or request your documents relate to:

3. My hospitalisation: for any additional documents or medical reports related to a hospital stay.

4. My serious illness declaration: for any additional documents or medical reports related to a serious illness.

5. The reimbursement of my expenses: for any additional documents or medical reports related to your expenses.

6. My policy: for any additional documents or medical reports related to your insurance plan.

7. Incapacity for work: for any additional documents or medical reports related to incapacity for work.

8. Select the file you wish to upload or drag it into the upload window.

9. Confirm the submission of your file.

Tap the question mark next to the numeric keypad. You’ll then be asked to log out and sign in again using your username and password. After that, you can reset your PIN code.

You can always change the status of family members you manage through the Vanbreda App. Tip: each family member who turns 18 must re-register their profile in the Vanbreda App or on the web portal. You can do this easily by following these steps:

• In the Vanbreda App or on the web portal, go to the menu ‘More - Family members’. Here you’ll find an overview of all the family members you’re managing online. You can also modify their details here.

• Tap or click on a family member to view their details.

• Tap or click the ‘Stop managing this user’ button at the bottom of the screen and confirm your choice in the pop-up window.

Tip: Would you like to manage the insurance of someone who is not part of your household (such as a grandparent or neighbour in need of assistance)? Create a new account to manage this person separately.

Go to the App Store or Google Play Store and search for the "Vanbreda app." download and install the app on your smartphone.

Or surf to app.vanbreda.be and create an account via your computer

Open the app and choose the "Register Now" option if you don't already have one.

Need help registering an account? Check out our step-by-step guide:

• Create your account for the Vanbreda App through itsme

• Create your account for the Vanbreda App via email